Support Resources for zFTPServer, how to set up FTP, SFTP, FTPS, HTTPS and your Firewall

Our secure FTP server for windows is developed to be both easy to use and very powerful! However when setting up distribution and secure file access
across the web, sometimes a litte help may be appreciated, especially when considering advanced scripting, virtual users or firewall configuration.
Should you indeed require support we offer a number of ways to help you.

Hands-on Help - Support Coupon Available!

Do you need help to install or set up zFTPServer? Want help with scripting or AD integration?
Then buy a support coupon! We offer hands-on virtual on-site support for zFTPServer using
TeamViewer. All access is strictly under your control and you may monitor every step of the way.

A coupon grants one hour of support and you can buy as many as you need.

Examples of what you could expect to get for your coupons:
1 hour Connecting zFTPServer to existing AD and configuration of home folders for AD users via zFTPServer.
1 hour Configuration of existing script for event based execution.
1 hour Configuration and verification of passive connections (internal firewall access from your side required).
4 hours Advanced AD-to-zFTPServer connection with nested AD groups and user specific home folders.
>7 hours Integrating zFTPServer using proactive and reactive scripts.

Buy support coupons!

For larger or more advanced project such as integrating the FTP server, developing proactive scripts and add-on development projects, please for a quotation.

After completing the support coupon purchase:
  1. Wait for the confirmation e-mail entitled "License Key for...".
  2. for further information. Please supply your support coupon order number found in the confirmation e-mail. We will reply as soon as possible (office hours: 08:00-17:00 CET).
  3. Download and run our Västgöta-Data TeamViewer file (link will be found in our reply).
  4. Before support session starts please e-mail TeamViewer id and your support coupon order number to .

Commercial Priority Support

zFTPServer Suit is developed by Västgöta-Data (a Swedish IT consultant company) offering comprehensive support and customization for users with specific needs or support issues.

zFTPServer Suite Support provides your company with priority e-mail and phone support in a very cost effective manner. We can also offer response time agreements for enterprise customers using zFTPServers, FTP, SFTP, TFTP or the HTTPS service in business critical applications.

We know from our current customers that customizations and security/firewall configuration as well as monitoring service availability are important. Sign up for a support agreement and use our knowledge to your advantage!

zFTPServer Suite Support Includes:

  • zFTPServer Suite Enterprise Edition
  • Telephone support (english and swedish)
  • E-mail support (english and swedish)
  • Support via Remote Desktop/VNC
  • Priority bug fixes
  • Configuration support for HTTPS, FTP, FTPS, SFTP, TFTP
  • FTP server certificate management
  • Regular monitoring and response verification on upload/download.
  • Immediate SMS warnings to one mobile phone included!
  • Prioritized help with setup and access configuration including firewall configuration and accounts management
  • Direct access to the zFTPServer Suite development team

For further information of services included in zFTPServer Suite Commercial Priority Support and prizes please .

Support Index

zFTPServer Support Forum & User Community

Join our FTP server support forum to get help, find solutions and share your thoughts!. On the forum we have many expert users and developers that may already know the answer to your particular question and hence you could get quick response for configuring or setting up and configuring s secure FTPServer in general and zFTPserver for Windows specifically.

Request a feature

Post your feature requests in the community forum. Companies or organisations wanting specific customized functionality, scripts or business rule enforcement are also welcome to initiate development projects using our development team.

Found something nasty?

Please report any bugs by posting them on the forum. Please note that even though we read every email, it's always best to request features and report bugs in the forum.

We strongly suggest you upgrade to the latest version before reporting bugs as we eradicate each and every one of them at first sight.

Visit our FTP Server FAQ and Examples pages!

On the FAQ and Examples pages we provide an ever growing list of raised issues and know-how articles concerning the installation, setup, configuration and scripting capabilities of a windows based secure FTP server such as zFTPServer.

On several occasions our users amaze us with the power and extensibility of zFTPServer, especially regarding expert scripts for virtual users and virtual directories in combination with reactive and proactive scripting options. Contact us and share your thoughts, we listen and act upon it to make zFTPServer even better.

Instructions for activation

When purchase is complete you will receive an e-mail containing a license file.
This license file should be imported using the Command -> License information menu option in the admin program.